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    Social responsibility

    DORALIA Environmental Statement


    DORALIA is committed to being an environmentally conscious and responsible retailer. Our environmental programme is a major part of our overall commitment to be a socially active and responsible company. We recognise that we have a duty to identify and minimise the impact that we have on the environment.

    Our commitments:


    • Raw Materials: We comply with the relevant international laws and industry regulations when sourcing our products and insist on written guarantees from suppliers that our products conform with international regulations
    • Endangered species: We occasionally sell products made from specialist skins and exotic woods. We insist that suppliers provide us with written guarantees that these products comply with the international laws and industry regulations
    • Reducing our contribution to climate change: We will quantify the energy, fuel and water used in our business and develop and implement an action plan to achieve year-on-year reductions
    • Minimising waste: We will continue to take steps to reduce packaging in our supply chain and increase the re-use and recycling of materials
    • Communicating clearly with our staff and suppliers: We will engage with our staff and our main suppliers to look for their ideas and support in delivering our programme of environmental improvements
    • These principles and commitments apply to all businesses owned by DORALIA


    We will continue to improve by:

    • Capturing the data that we need to form a company baseline and then setting targets for improvement
    • Raising awareness of our achievements and targets with our staff
    • Assessing which accredited environmental management system (EMS) is most appropriate for our business and aligning our programme accordingly

    We will continue to roll-out out the Aurum Holdings Code of Conduct to our suppliers

    Examples of our principles in action

    We at DORALIA believe that we should go beyond the basics of ethical business practice and embrace our responsibility to society and the environment. The four components of our programme of corporate social responsibility are:

    • People
    • Supply chain
    • Environment
    • Community


    Assessment of our environmental impact

    The retail jewellery business involves selling small, high value products. These products have a very long product lifecycle and most of our raw materials are highly recyclable and actively recycled (30% of the world's gold on sale is estimated to be re-cycled). 

    The high product value-to-volume ratio in jewellery means that transport and storage are small when compared with many retailers. Consequently our footprint is limited. Distribution of our products to our network of showrooms happens through a parcel carrier leading to efficient distribution. Similarly, our industry has very high sales density and showrooms are therefore relatively compact. The multi-site nature of our retail showrooms and the similarity of our own outlets make our network easy to benchmark both internally and against other retailers.

    Retailing jewellery does however require significant display lighting which in turn increases the need for air-conditioned cooling. The nature of our retail business often demands that we fit showrooms to a high specification leading to a high cost per square foot and greater use of materials. At the luxury end of our range, products frequently have elaborate packaging.

    The retail jewellery business does not have, by corporate standards, high environmental impact. However, the most important area of environmental risk sits within our supply chain, particularly in the countries where many of our raw materials originate. Careful management and monitoring of both our environmental and social impact at the source is crucial if Goldsmiths is to be successful in achieving its environmental objectives. 

    In summary, we consider that DORALIA is compliant and careful when sourcing products to ensure that buying decisions do not lead to environmental or social damage. We will continue to expand our programme of social and environmental quality checking. At home, we have made environmental progress through a number of initiatives over recent years. The business now needs to put in place a more structured and measurable environmental programme and to re-engage with staff and stakeholders to shape behaviour and reduce its environmental impact.

    DORALIA Vendor Code of Conduct


    DORALIA are committed to operating in accordance with ethical trading standards as set out below. DORALIA will make every effort to work with its vendors in order to reach the standards set out in this code.

    There are 12 key principles to DORALIA’ Vendor Code of Conduct and definitions of each are provided below:


    1. Employment is freely chosen
    2. Freedom of association and the right to collective bargaining are respected
    3. Working conditions are safe and hygienic
    4. Child labour shall not be used
    5. Living wages are paid
    6. Working hours are not excessive
    7. No discrimination is practised
    8. Regular employment is provided
    9. No harsh or inhumane treatment is allowed
    10. Responsible environmental practices
    11. Zero tolerance of conflict products


    Compliance to the code

    1. Employment is freely chosen

    1.1 There is no forced, bonded or involuntary prison labour.

    1.2 Workers are not required to lodge 'deposits' or their identity papers with their employer and are free to leave their employer after reasonable notice.

    2. Freedom of association and the right to collective bargaining are respected

    2.1 Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively.

    2.2 The employer adopts an open attitude towards the activities of trade unions and their organisational activities.

    2.3 Workers' representatives are not discriminated against and have access to carry out their representative functions in the workplace.

    2.4 Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.

    3. Working conditions are safe and hygienic

    3.1 A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.

    3.2 Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers.

    3.3 Access to clean toilet facilities and to potable water, and, if appropriate, sanitary facilities for food storage shall be provided.

    3.4 Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.

    3.5 The company observing the Code shall assign responsibility for health and safety to a senior management representative.

    4. Child labour shall not be used

    4.1 There shall be no new recruitment of child labour.

    4.2 Companies shall develop or participate in and contribute to policies and programmes which provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child. 

    4.3 Children and young persons under 18 shall not be employed at night or in hazardous conditions.

    4.4 These policies and procedures shall conform to the provisions of the relevant ILO standards.

    5. Living wages are paid

    5.1 Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income.

    5.2 All workers shall be provided with written and understandable information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.

    5.3 Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission of the worker concerned. All disciplinary measures should be recorded.

    6. Working hours are not excessive

    6.1 Working hours comply with national laws and benchmark industry standards, whichever affords greater protection.

    6.2 In any event, workers shall not on a regular basis be required to work in excess of 48 hours per week and shall be provided with at least one day off for every 7 day period on average. Overtime shall be voluntary, shall not exceed 12 hours per week, shall not be demanded on a regular basis and shall always be compensated at a premium rate.

    7. No discrimination is practised

    7.1 There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.

    8. Regular employment is provided

    8.1 To every extent possible work performed must be on the basis of a recognised employment relationship established through national law and practice.

    8.2 Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, subcontracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.

    9. No harsh or inhumane treatment is allowed

    9.1 Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited.

    10. Responsible environmental practices

    Goldsmiths believes that a business should protect, and where possible, improve the environment, promote sustainable development and prevent the wasteful use of natural resources. We expect our business associates to comply with all current local environmental laws and regulations. Additionally, we encourage our vendors to promote responsible environmental practices.

    11. Zero tolerance of conflict products

    Goldsmiths neither supports nor condones the purchase of so-called 'conflict diamonds' or any other conflict product. All suppliers must comply with the Kimberly Process. Goldsmiths will not knowingly purchase or sell any products that originate from a group or a country which supports or engages in illegal, inhumane or terrorist activities.

    12. Compliance to the code

    Compliance to Goldsmiths' business ethics code is mandatory if you are going to do business with us. Goldsmiths intends to monitor compliance by means of factory audits conducted by trained Goldsmiths employees. Vendors are requested to provide Goldsmiths with full access to their production facilities and to any documents pertinent to legal employment or environmental practices. Any vendor found to be in violation of this code will be notified of corrective action required to avoid termination of our business relationship.

    Conflict Diamonds

    All diamonds are only acquired through legitimate sources that are not involved in funding conflict and in compliance with the United Nations Resolutions.

    What are Conflict Diamonds (also known as Blood Diamonds)?

    Conflict Diamonds are diamonds which are illegally traded to fund conflict.

    The United Nations defines conflict diamonds as: "Diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognised governments"

    What has been done about conflict diamonds?

    The diamond industry, governments, non-governmental organisations and the United Nations adopted the Kimberley Process Certification Scheme to help eliminate the trade of conflict diamonds. Conflict free diamonds are transported in a tamper-resistant container and must be accompanied by a government-validated Kimberley Process Certificate.

    DORALIA insists that all our suppliers guarantee that any diamonds are conflict free, and that written guarantees are provided by the supplier to that effect.

    Visit Diamond Facts to find out more about conflict diamonds. 

    Dirty Gold

    The 'No Dirty Gold Campaign' raises awareness amongst customers, retailers and the general public about the impacts of gold mining. The mining industry has been asked to address its practices so that gold is not produced at the expense of communities, worker and the environment.

    DORALIA is fully supportive of the campaign and ensures commitment and compliance from all suppliers.

    DORALIA are full supporters of the 'No Dirty Gold Campaign' and their 12 Golden Rules for mining practice. 

    The 12 Golden Rules

    1. Respect for basic human rights outlined in international conventions and law 
    2. Free, prior and informed consent of affected communities
    3. Safe working conditions 
    4. Respect for workers’ rights and labour standards (including the eight core ILO conventions) 
    5. Ensure that the operations are not located in areas of armed or militarised conflict 
    6. Ensure that projects do not force communities off their lands 
    7. No dumping of mine wastes into the ocean, rivers or streams 
    8. Ensure that projects are not located in protected areas, fragile ecosystems or other areas of high conservation or ecological value 
    9. Ensure that projects do not generate sulphuric acid in perpetuity 
    10. Cover all costs of closing down and cleaning up mine sites 
    11. Fully disclose information about social and environmental effects of projects
    12. Allow independent verification of the above.

    DORALIA CSR Strategy

    At DORALIA, we believe that we should go beyond the basics of ethical business practices and embrace our responsibility to the people and the environment. By doing this, we believe this will bring sustained and collective value to our employees, our customers and society.

    We have identified this by taking our Corporate Social Responsibility (CSR) strategy into four key areas: People, Supply Chain, Environment and Community.


    We are dedicated to creating a workplace in which rights, needs and unique contributions of every employee are consistently respected. We have in place values under the title of ‘The DORALIA Way.’ 

    The DORALIA Way


    We have faith and confidence in our product, in our service, our team and ourselves. We demonstrate a positive, 'can do' attitude in everything we do, constantly striving to instil belief in others - always pushing boundaries and showing initiative.

    Trust and respect

    We always listen and respond to individuals fairly, honestly and constructively, treating others as we wish to be treated ourselves. We aim to out-behave the competition through our morals, ethics and integrity.


    Always striving to improve, we aspire to flawless performance and don’t cut corners on quality. We empower people to be the best they can be, always raising the bar and learning from our mistakes.


    We believe in working in a unique, energising and fun environment and not taking ourselves too seriously. We have spirit and are an inspiration to others, with a compelling desire to always go the extra mile.


    We take pride in everything we do and represent, constantly seeking to exceed expectations. Taking personal responsibility and always 'being there', our boundless enthusiasm drives us to become the most knowledgeable authority on what we do.


    We actively encourage everyone to get involved and value all input. Through effective listening and sharing of ideas and feedback, we cherish both the team and the individual, developing mutual respect and support in order to continually grow.

    Alongside these values, we constantly review people’s benefits whilst working at Goldsmiths, conduct annual appraisals and ensure equal opportunities throughout all our policies and procedures.

    Supply chain

    We believe that all individuals who work in our suppliers factories deserve to be treated with dignity and respect, and are entitled to safe and fair working conditions. 

    Because we don't own the factories where our products are made, we regularly inspect them to ensure that working conditions meet our standards. 

    We have in place a robust code of conduct for suppliers, ensuring ethical trading practices are adhered to.


    We believe that our success should not come at the expense of the environment, so we strive to operate in a way that is mindful of long term environmental sustainability.

    Whether we are saving costs by reducing energy consumption or reducing our waste, we believe that reducing our impact on the environment can also result in positive business benefits.

    We have in place a full environmental statement and policy stating our commitments and improvement measures.


    We are committed to supporting the communities where we live and work, through charity collections and donations. We also encourage our employees to take part in volunteering activities within the local community or to raise money for local charities.

    Contributing to the local community is about much more than money. Our employees get involved by giving their time and skills, which is vital to enable us to build strong relationships and make a genuine difference to local people's lives.